NYLA - Library Assistant Training Program

Public Services


Instructor: Mary Donohue, Professor/Library Director
                   Evans Library, Fulton-Montgomery Community College

Description: An introduction to public services in libraries. This section includes circulation services and systems, reserve and special collections, shelving and stack maintenance, customer service, public relations, confidentiality, and security.


Syllabus     |     Resources
Power Points (in pdf format):  

  1. Policy & Procedure

Other Resources:

  2. Collection Management

Library Support Staff Certification (ALA LSSC)

  3. Services

New York State Library/LSSC Assistance Grant

  4. Patrons  
  5. Public Relations Library Support Staff Resource Center (ALA)
  6. Optional Content 

New York State Library Assistants Association

  Library Support Staff.com

Copyright followup: Lynn from the University of Rochester shared some information she heard during a presentation by Kevin Smith, the Director of Copyright and Scholarly Communication at Duke University. He said, “Section 108 probably permits reformatted copy if: Held on reserve for in-library viewing or for circ. to faculty or students for classroom viewing and VHS copy is sequestered”.  You'll recall that we had a brief conversation about copyright and formats.  If anyone else has additional information, I would be happy to post it.

Thanks to the class participants @ the Pioneer Library System!  I had a great time, learned some new things, and welcomed the lively conversation!

Updated 5/2015